Privacy Policy

Effective Date: 8 July 2025
Last Updated: 8 July 2025

At Ved Healthcare Ltd ("Ved Healthcare", "we", "our", or "us"), we are committed to protecting
and respecting your privacy. This Privacy Policy explains how we collect, use, share, and
protect your personal data when you visit our website, make a purchase, or interact with our
services.

We process personal data in accordance with the UK General Data Protection Regulation
(UK GDPR), the Data Protection Act 2018, and guidance provided by the Information
Commissioner’s Office (ICO).

1. Who We Are

Ved Healthcare Ltd is a company registered in England and Wales. We specialise in the sale of
health supplements, vitamins, and wellness products. We act as a "data controller" of the
personal data you provide to us.
Company Name: Ved Healthcare Ltd
Address: 1 Blackmoor Lane, Ground Floor, Via Woodshots Mdw, Croxley Park, Watford, WD18
8GA, UK.
Email: support@vedhealthcare.com

2. What Personal Data We Collect

We collect the following types of data when you use our website or services:

a. Information You Provide Directly

● Name
● Email address
● Phone number
● Billing and shipping address
● Payment details (processed securely by third parties; we do not store card numbers)
● Any additional information you provide voluntarily (e.g. supplement goals, preferences,
allergy information)

b. Automatically Collected Information

● IP address
● Device type
● Browser type and version
● Operating system
● Website usage data (pages visited, time spent, interactions)
● Cookies and tracking technologies (see Section 7)

3. How We Use Your Information

We use your data for the following purposes:

Purpose

  • To process and fulfill orders
  • To provide customer service
  • To send order updates and service communications
  • To personalize recommendations (if opted-in)
  • To send newsletters and marketing offers
  • To analyze website performance and usage
  • To comply with legal or regulatory obligations

    Legal Basis
  • Performance of a contract
  • Performance of a contract
  • Performance of a contract
  • Consent (especially for health data)
  • Consent or legitimate interest
  • Legitimate interest
  • Legal obligation

You can withdraw your consent or opt-out of marketing at any time.

4. How We Share Your Information

We only share your data where necessary and with appropriate safeguards. This may include:
● Payment processors (e.g. Stripe, PayPal)
● Shipping providers (e.g. Royal Mail, DPD)
● Email and marketing platforms (e.g. Mailchimp, Meta, Google)
● IT infrastructure providers (e.g. hosting services)
● Analytics tools (e.g. Google Analytics)
● Regulators or authorities, where required by law
We do not sell or rent your personal data to any third parties.

5. International Data Transfers

If your personal data is transferred outside the UK, we ensure appropriate safeguards are in
place. This includes:
● Transfers to countries with an adequacy decision from the UK Government
● Standard Contractual Clauses (SCCs) with additional safeguards

6. Data Retention

We retain your data only as long as necessary for the purposes stated in this policy:
● Order data – 7 years (for tax and accounting)
● Marketing preferences – until you unsubscribe or after 2 years of inactivity
● Optional health-related data – up to 12 months (if not anonymised)
After this period, data is securely deleted or anonymised.

7. Cookies and Similar Technologies

Our website uses cookies to:
● Enable website functionality (e.g. cart, login)
● Analyse website traffic and performance
● Personalise content and advertising
You can manage or disable cookies via your browser settings. For more details.

8. Your Data Protection Rights

Under UK GDPR, you have the following rights:
● Right to access – to request a copy of your personal data
● Right to rectification – to correct inaccurate or incomplete data
● Right to erasure – to request deletion of data, under certain conditions
● Right to restrict processing
● Right to data portability
● Right to object – to processing for direct marketing or based on legitimate interests
● Right to withdraw consent – at any time
To exercise any of these rights, please contact us at: privacy@ved-health.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office
(ICO) at www.ico.org.uk.

9. Data Security

We use industry-standard security measures to protect your data, including:
● SSL encryption
● Secure data storage
● Access control
● Staff confidentiality agreements
● Regular security reviews
Despite our efforts, no transmission method is 100% secure. Please take appropriate steps to
protect your own data when using the internet.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices,
technologies, or legal obligations. The latest version will always be available on this page, and
material changes will be notified to you by email or website banner where appropriate.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data,
Please contact:
Data Protection Officer
Ved Healthcare Ltd
1 Blackmoor Lane, Ground Floor, Via Woodshots Mdw, Croxley Park, Watford, WD18 8GA, UK.

Email: Support@vedhealth.com

Thank you for trusting Ved Healthcare. Your privacy and well-being are our top priority.